Customer Management

Customer Management

Customer service is a key differentiator for businesses globally. Accessibility and responsiveness to your customers’ needs over time determines the sustainability of your business.

Every customer who contacts your company through email or chat channels expects a fast, accurate response. With thousands of contacts per day, companies struggle to maintain response times while delivering high-quality customer communication.

We at PRHAS understand how smart outsourcing can reduce customer care expenses while providing skilled, quality responses from specialists working as an extended team.

At PRHAS, we recognize the high cost of serving, supporting and retaining each of your customers. With the right customer care team, an enquiry can be converted into a sale, a complaint can be become a positive customer experience, and a cancellation request can be turned into an up-selling opportunity.

PRHAS’s customer-centric offerings allow you to focus on your core business, while we take care of your customers.

Our Services Include:

Customer Acquisition

Acquiring new customers is a critical component of growth for any organization selling products and services. The right tools and knowledge are necessary to expand customer base. Often, businesses squander precious resources focusing on invalid aspects. PRHAS has the right solutions for you as you seek to acquire new customers. We identify prospective customers matching your business objectives using specialized research, market surveys, psychographic profiles and analytics tools to segment audiences.  Various Verticals for achieving high customer acquisition are :

Customer Enquiry Management and Conversion

Many organizations struggle to manage their enquiries, and a lot of time is wasted on recollecting the history of past discussions made with the client since the details are maintained in a cluttered way. Traditional methods of enquiry management systems are no longer effective with high volume of customers and queries coming in everyday. PRHAS’s enquiry management solutions include :

  Tele Communication Campaigns( Welcome Calls , Validation Calls, Appointment setting etc)
  Email Support and Mailer schedule
  Door to Door Sales conversions
  Physical sales conversion (retail outlets, exhibitions , bids etc)
  Online sales conversion and management ( ecart , facebook store , affiliate programs etc)
  Logistics and MIS through in -house resources or through the use of software’s.

Customer Relations

Customer Relations Management is the key to retain customers and sustain growth. Our CRM approach is significantly positive employing the right tools to provide excellent CRM solutions across a variety of industries around the world. With qualified and experienced human resource as our forte, we can help your business on a broad spectrum of CRM segments including customer support and service.

Consultative Cross-selling
Voice Enabled Customer care
Mail Management – Customer Care
Help Desk Services
Up-selling
Telemarketing
Renewal Programs
Promotions
Subscriptions
Customer Retention Management